Submit a request
Sign in
How may we help?
Orders
Where Is My First Order Discount?
There is a Problem with my Base London Order
I Made a Mistake with my Order
I Need Help Ordering from your Website
Where is my Order Confirmation?
What Happens After I Have Placed My Order?
View All
DELIVERY & RETURNS
When Will I Receive My Delivery?
UK Returns Portal
USA Returns
Returns Policy
Where is my Refund?
How can I Track my Delivery?
View All
General
Types of Leather Finish
Size Guide
The Size I want is Out of Stock
Where are Base London Stores Located?
International Stockists
Where are Base London shoes made?
View All
Shoe Care
Taking Care of Your Shoes
View All
Student Discount
Do Base London Offer a Student Discount?
View All
Your Data
Privacy Policy & Cookie Info
View All
Mailing List
Subscribe
How Do I Update my Marketing Preferences?
How do I unsubscribe from Base London Emails?
View All
Gift Cards
Does Base London Do Gift Cards?
How much do I have left on my Gift Card?
Will My Refund Go Back on to my Gift Card?
View All
