Beginning Monday 25th January 2021, Base London will no longer be offering Free UK Returns as standard.
Orders placed up to this date will still benefit from our current Free Collect+ UK returns service, but from Monday all UK returns will be subject to a £4.80 charge which you will be able to pay directly on our Return Portal.
If you made you order prior to January 25th, please contact customer service to arrange your free return should you need to. firstname.lastname@example.org
We apologise for any inconvenience and we will always endeavour to go the extra mile to meet our customer's satisfaction.
Please note this service is not yet available for Channel Islands, Isle of Man and some off-shore locations.
Base London will continue to offer Free Express Delivery on all UK orders.
What about Exchanges?
Base London do not offer exchanges, only refunds. But if you wish to return your footwear to order another size contact our customer service team and we can refund your return shipping.*
If you have received an incorrect item or a faulty product please contact us and we will arrange a pre-paid return for you.
*It is at the discretion of the customer service agent to determine whether your return fee warrants a reimbursement.