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Base London

Although Base London do not offer store collection, you will be able to rearrange delivery with DPD to a more convenient address once your order has been dispatched. UK orders only.

Although Base London do not offer store collection, you will be able to rearrange delivery with DPD to a more convenient address once your order has been dispatched. UK orders only.

Can I place an order online and collect it from a store?

DELIVERY & RETURNS

FAQs

Why Can't I Pay with Klarna?

Payment Error | Why Have I been Charged Twice?

Where Is My First Order Discount?

There is a Problem with my Base London Order

I Made a Mistake with my Order

I Need Help Ordering from your Website

Where is my Order Confirmation?

What Happens After I Have Placed My Order?

Payment and Security

Orders

What is your shipping policy?

When Will I Receive My Delivery?

Returns Policy

UK Returns

Order number not recognised

International Orders

International Returns

UK Web Return Form

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Carrier Delivered to Wrong House

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Do I have to Sign for my Parcel when it Arrives?

Faulty Item

Christmas Returns for Gifts Purchased Online

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Shop Bought Refunds

I Need to Change my Delivery Address

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Size Guide

The Size I want is Out of Stock

Where are Base London shoes made?

Shoe Lace Replacement

What Do I Do If I Have a Complaint?

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General

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Taking Care of Your Shoes

Shoe Care

Do Base London Offer a Student Discount?

Student Discount

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How much do I have left on my Gift Card?

Will My Refund Go Back on to my Gift Card?

Gift Cards

Can I place an order online and collect it from a store?Updated 2 years ago