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Base London

Get help & support to all things Base London

Base London Footwear Help

FAQs

Why Can't I Pay with Klarna?

Payment Error | Why Have I been Charged Twice?

Where Is My First Order Discount?

There is a Problem with my Base London Order

I Made a Mistake with my Order

I Need Help Ordering from your Website

Where is my Order Confirmation?

What Happens After I Have Placed My Order?

Payment and Security

Orders

What is your shipping policy?

When Will I Receive My Delivery?

Returns Policy

UK Returns

Order number not recognised

International Orders

International Returns

UK Web Return Form

Where is my Refund?

DPD Delivered to Wrong House

How can I Track my Delivery?

Do I have to Sign for my Parcel when it Arrives?

Faulty Item

Christmas Returns for Gifts Purchased Online

Taxes & Duties

Why has my order been cancelled?

Late Delivery

Shop Bought Refunds

I Need to Change my Delivery Address

How Do I Cancel my Order?

Can I place an order online and collect it from a store?

DELIVERY & RETURNS

Types of Leather Finish

Size Guide

The Size I want is Out of Stock

Where are Base London shoes made?

Shoe Lace Replacement

What Do I Do If I Have a Complaint?

Terms & Conditions

General

How to Clean Leather Shoes or Boots

Taking Care of Your Shoes

Shoe Care

Do Base London Offer a Student Discount?

Student Discount

SMS Terms of Service

Privacy Policy & Cookie Info

Your Data

How Do I Update my Marketing Preferences?

How do I unsubscribe from Base London Emails?

Mailing List

How much do I have left on my Gift Card?

Will My Refund Go Back on to my Gift Card?

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