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International ReturnsUpdated a year ago

Providing you send them back to us within 28 days of receipt and in unworn condition, you can return any products back to us from outside the UK via the Global-E Returns Portal Below.

Here you can generate your pre-paid DHL Express label and follow instructions on how to return your item.

Delivery charges are reclaimed from your total refund, please note that customs duties, taxes and shipping costs are not refunded.


Faulty Products

IMPORTANT: If you believe your product to be faulty please contact us before attempting to return your item. Providing images of the fault will speed up your resolution.



Global-E Return Portal


Country Approx. Return Cost* (£)
Belgium, France, Germany, Ireland ROI, Luxembourg, Monaco, Netherlands £10.00
United States, Canada, Mexico £15.00
Australia £15.00
Andorra, Austria, Belarus, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, Greece, Hungary, Italy, Latvia, Lithuania, Malta, Moldova, Poland, Portugal, Romania, San Marino, Slovak Republic Slovenia, Spain, Sweden, Ukraine £15.00
Albania, Bosnia and Herzegovina, Faroe Islands, Gibraltar, Greenland, Iceland, Israel, Liechtenstein, Montenegro, North Macedonia, Norway, Serbia, Switzerland, Turkey £20.00
Bahrain, Bangladesh, Bhutan, Brunei Darussalam, Cambodia, China, Hong Kong, India, Indonesia, Japan, Jorda, Korea (South), Kuwait, Laos, Macau, Malaysia, Nepal, New Zealand, Oman, Philippines, Qatar, Saudi Arabia, Singapore, Solomon Islands, South Africa, Sri Lanka, Taiwan, Thailand, United Arab Emirates, Vietnam £25.00
Rest of World £30.00


*Return costs will be converted to your local currency.


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