Unfortunately this can happen occasionally, especially during peak times like Black Friday or Christmas.
First Steps:
- Check the image provided by DPD on your tracking info. Do you recognise the location?
- Check the Map location DPD provide, if it's close they may have delivered to a neighbour or mis-read the street name.
Generally you'll be able to locate the parcel quickly by checking this information.
Don't Contact DPD:
DPD will ask you to contact us to resolve the situation so open a ticket with our support team by clicking the widget or emailing support@baselondon.co.uk
If we can't resolve the situation using the image or map links, we'll launch an investigation with DPD which can take up to 3 working days.
Never Miss a Delivery Again
Download the DPD app here where you can take a picture of your door, safe location and manage your delivery options.
https://www.dpd.co.uk/lp/yourdpd/index.html