If you are not completely satisfied with your shoes or you think there is a fault with them, please take them back to the store that you purchased them from with your proof of purchase/receipt. Your receipt acts as a contract with the retailer and it is for them to examine the shoe for fault. They may then wish to send the shoe back to Base London for further inspection. It is at the retailer’s discretion as to whether they offer a product exchange, credit note or refund. Retailers have their own returns policies which you can usually find on the back of the receipt or on their website. Please always ensure you are familiar with the retailer’s returns policy before you make your purchase.