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  1. Base London Ltd
  2. FAQs

FAQs

Orders

  • Payment Error | Why Have I been Charged Twice?
  • Where Is My First Order Discount?
  • There is a Problem with my Base London Order
  • I Made a Mistake with my Order
  • I Need Help Ordering from your Website
  • Where is my Order Confirmation?
See all 8 articles

DELIVERY & RETURNS

  • UK Returns
  • EU Returns
  • Web Return Form
  • When Will I Receive My Delivery?
  • Where is my Refund?
  • What Countries does Base London Deliver to?
See all 21 articles

General

  • Types of Leather Finish
  • Size Guide
  • The Size I want is Out of Stock
  • Where are Base London Stores Located?
  • International Stockists
  • Where are Base London shoes made?
See all 9 articles

Shoe Care

  • Taking Care of Your Shoes

Student Discount

  • Do Base London Offer a Student Discount?

Your Data

  • Privacy Policy & Cookie Info

Mailing List

  • Subscribe
  • How Do I Update my Marketing Preferences?
  • How do I unsubscribe from Base London Emails?

Gift Cards

  • Does Base London Do Gift Cards?
  • How much do I have left on my Gift Card?
  • Will My Refund Go Back on to my Gift Card?
Base London Ltd Alternatively you can contact us via support@baselondon.co.uk or call us on: 0800 091 0092