FAQs

Orders

• Why Can't I Pay with Klarna?
• Payment Error | Why Have I been Charged Twice?
• Where Is My First Order Discount?
• There is a Problem with my Base London Order
• I Made a Mistake with my Order
• I Need Help Ordering from your Website

See all 9 articles

DELIVERY & RETURNS

• Service Update
• International Orders
• Return Fees
• International Returns
• UK Returns
• UK Web Return Form

See all 22 articles

General

• Types of Leather Finish
• Size Guide
• The Size I want is Out of Stock
• Where are Base London Stores Located?
• International Stockists
• Where are Base London shoes made?

See all 9 articles

Shoe Care

• How to Clean Leather Shoes or Boots
• Taking Care of Your Shoes

Student Discount

• Do Base London Offer a Student Discount?

Your Data

• SMS Terms of Service
• Privacy Policy & Cookie Info

Mailing List

• How Do I Update my Marketing Preferences?
• How do I unsubscribe from Base London Emails?

Gift Cards

• How much do I have left on my Gift Card?
• Will My Refund Go Back on to my Gift Card?