FAQs

Orders

• Where Is My First Order Discount?
• There is a Problem with my Base London Order
• I Made a Mistake with my Order
• I Need Help Ordering from your Website
• Where is my Order Confirmation?
• What Happens After I Have Placed My Order?

See all 7 articles

DELIVERY & RETURNS

• EU Returns
• When Will I Receive My Delivery?
• UK Returns
• USA Returns
• Taxes & Duties
• Returns Policy

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General

• COVID-19 Customer Service Update
• Types of Leather Finish
• Size Guide
• The Size I want is Out of Stock
• Where are Base London Stores Located?
• International Stockists

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Shoe Care

• Taking Care of Your Shoes

Student Discount

• Do Base London Offer a Student Discount?

Your Data

• Privacy Policy & Cookie Info

Mailing List

• Subscribe
• How Do I Update my Marketing Preferences?
• How do I unsubscribe from Base London Emails?

Gift Cards

• Does Base London Do Gift Cards?
• How much do I have left on my Gift Card?
• Will My Refund Go Back on to my Gift Card?