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What Do I Do If I Have a Complaint?Updated 9 months ago

We pride ourselves on giving excellent customer satisfaction, but in the unlikely event of a complaint, please contact the Base London customer services team here and we will do our very best to help you resolve the issue.


Ideally, we aim to resolve complaints within a timescale of seven working days. If this is not possible because a full investigation has not yet been completed, a progress report will be sent to the complainant. If we, Base London, are unable to resolve a complaint that you make within eight weeks or you are not satisfied with the outcome you can take your complaint to The Retail Ombudsman.


This is an independent organisation specialising in providing an alternative dispute resolution service for consumers and retailers.


As a member of the organisation, we are bound by their code of practice and they can be contacted via:

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