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Why Can't I Pay with Klarna?

Although Klarna is advertised on our UK website, please note this payment method is only available to UK customers at this time. If you are shopping from a country outside of the UK, Global-e provide several payment options for your area at checkout.

Payment Error | Why Have I been Charged Twice?

If the billing address postcode does not match that of the card being used, the Base London checkout will decline your transaction, even if the issuing bank has authorised it. This can show as payment taken on your account. These transactions will ge

Where Is My First Order Discount?

If you're a first-time Base London customer, then a big hearty welcome from us!. As a welcome treat, we like to offer all first-time customers a discount on their first order. To redeem your discount, you will need to sign up for our Mailing List (Yo

There is a Problem with my Base London Order

If there are any issues whatsoever with your Base London order, be it late delivery, incorrect product or damage please reach us using the chat widget or email [email protected] and our Customer Care team will be more than happy to help you.

I Made a Mistake with my Order

If there has been a mistake with your order or you would like to cancel it, please contact us using the chat widget on the website or email [email protected] and we’ll try our best to amend or cancel your order if it has not already been dispatc

I Need Help Ordering from your Website

If you run into any trouble ordering online, please contact us at [email protected] and we’ll be more than happy to help you.

Where is my Order Confirmation?

If you have not received an email confirmation of your order, please first check your junk mail folder. If you are unable to find it please contact us using the chat widget on the website or by emailing [email protected] and providing your order

What Happens After I Have Placed My Order?

Once you have paid for your footwear at shopping cart, you will receive an order confirmation email with your Web Order Number, Billing & Delivery Addresses and details on the product/s you have ordered. If you have not received this email, please fi

Payment and Security

What Payment Methods does Base London Accept?. Making it as easy as possible for you to make a purchase online, Base London accepts the following payment types:. Payment Location. In order to prevent fraudulent payment attempts, will o