Although Klarna is advertised on our UK website, please note this payment method is only available to UK customers at this time. If you are shopping from a country outside of the UK, Global-e provide several payment options for your area at checkout.

Why Can't I Pay with Klarna?

If the billing address postcode does not match that of the card being used, the Base London checkout will decline your transaction, even if the issuing bank has authorised it. This can show as payment taken on your account. These transactions will ge

<h2 id="ive-been-charged-for-an-order-that-didnt-complete--ive-been-charged-twice-for-my-order">I&apos;ve been charged for an order that didn&apos;t complete | I&apos;ve been charged twice for my order</h2>If the billing address postcode does not match that of the card being used, the Base London checkout will decline your transaction, even if the issuing bank has authorised it. This can show as payment taken on your account.These transactions will generally bounce back to your bank within a week but you can contact your bank to speed up the process.Please note that Base London do not collect the money for these rejected transactions and are unable to refund you.&#xA0;<h2 id="how-can-i-stop-this-happening">How Can I Stop this Happening?</h2><ul><li>Please ensure you use the correct Postcode for the Credit Card being used.</li><li>Use an alternative method for your payment such as PayPal.</li></ul>&#xA0;<h2 id="i-still-need-help">I Still Need Help?</h2>Please contact our support team via the pop up &apos;Help&apos; widget or by emailing support@baselondon.com

Payment Error | Why Have I been Charged Twice?

If you're a first-time Base London customer, then a big hearty welcome from us!. As a welcome treat, we like to offer all first-time customers a discount on their first order. To redeem your discount, you will need to sign up for our Mailing List (Yo

If you&apos;re a first-time Base London customer, then a big hearty welcome from us!As a welcome treat, we like to offer all first-time customers a discount on their first order.&#xA0;To redeem your discount, you will need to sign up for our Mailing List (You can do this at the bottom of the website home page, or if you see a pop-up box while browsing).Or you can find the Sign Up Form <a class="fr-strong" href="https://manage.kmail-lists.com/subscriptions/subscribe?a=QmGJQT&amp;g=HMvEkC" rel="noopener noreferrer" target="_blank">here</a>.You will then need to simply fill out some quick details &amp; confirm your email address. Once you have confirmed your email address, you will then be able to view your discount code. Simply type in your discount code in the &apos;Discount Code&apos; field at checkout, to redeem your discount.&#xA0;*Make sure to check your Spam/Junk email folders for your confirmation email.

Where Is My First Order Discount?

If there are any issues whatsoever with your Base London order, be it late delivery, incorrect product or damage please reach us using the chat widget or email support@baselondon.com and our Customer Care team will be more than happy to help you.

If there are any issues whatsoever with your Base London order, be it late delivery, incorrect product or damage please reach us using the chat widget or email <a href="mailto:support@baselondon.com">support@baselondon.com</a> and our Customer Care team will be more than happy to help you.

There is a Problem with my Base London Order

If there has been a mistake with your order or you would like to cancel it, please contact us using the chat widget on the website or email support@baselondon.com and we’ll try our best to amend or cancel your order if it has not already been dispatc

If there has been a mistake with your order or you would like to cancel it, please contact us using the chat widget on the website or email&#xA0;support@baselondon.com and we&#x2019;ll try our best to amend or cancel your order if it has not already been dispatched.If you have already received your order and would like to cancel, please refer to our <a href="https://help.baselondon.com/en-US/returns-policy-267698">Returns Process</a> for instructions on sending your shoes back and obtaining your refund.

I Made a Mistake with my Order

If you run into any trouble ordering online, please contact us at support@baselondon.co.uk and we’ll be more than happy to help you.

If you run into any trouble ordering online, please contact us at <a href="mailto:support@baselondon.co.uk">support@baselondon.co.uk</a>&#xA0;and we&#x2019;ll be more than happy to help you.

I Need Help Ordering from your Website

If you have not received an email confirmation of your order, please first check your junk mail folder. If you are unable to find it please contact us using the chat widget on the website or by emailing support@baselondon.com and providing your order

If you have not received an email confirmation of your order, please first check your junk mail folder. If you are unable to find it please contact us using the chat widget on the website or by emailing support@baselondon.com and providing your order was successful we can send you a new confirmation email.

Where is my Order Confirmation?

Once you have paid for your footwear at shopping cart, you will receive an order confirmation email with your Web Order Number, Billing & Delivery Addresses and details on the product/s you have ordered. If you have not received this email, please fi

Once you have paid for your footwear at shopping cart, you will receive an order confirmation email with your Web Order Number, Billing &amp; Delivery Addresses and details on the product/s you have ordered.
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If you have not received this email, please first check your junk mail folder. If you are unable to find it please contact <a href="mailto:support@baselondon.co.uk">support@baselondon.co.uk</a>&#xA0;and providing your order was successful we can send you a new confirmation email.
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Base London take payment from you immediately, before dispatching your footwear. Once the footwear is collected from our warehouse, you will receive a dispatch notification from the relevant courier with your parcel tracking and details of your delivery. If you made your order by 12pm Monday-Friday, this email will generally be received by 5pm GMT the same day.
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If you provided us with a correct mobile number, you should receive text updates with a delivery time slot as well as options to rearrange your delivery. Delivery updates will also be sent to you via email.

What Happens After I Have Placed My Order?

What Payment Methods does Base London Accept?. Making it as easy as possible for you to make a purchase online, Base London accepts the following payment types:. Payment Location. In order to prevent fraudulent payment attempts, BaseLondon.com will o

What Payment Methods does Base London Accept?
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Making it as easy as possible for you to make a purchase online, Base London accepts the following payment types:
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<ul>
<li>Switch</li>
<li>Solo</li>
<li>Visa Debit</li>
<li>Electron</li>
<li>Mastercard</li>
<li>Visa Credit</li>
<li>Maestro International</li>
<li>Paypal</li>
<li>Amazon Pay (UK Only)</li>
</ul>
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Payment Location
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In order to prevent fraudulent payment attempts, BaseLondon.com will only accept payments made from areas that we ship to. Please note that this means customers will need to place an order within the country they are shipping to for a successful transaction to be completed. We apologies for any inconvenience caused.
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A list of countries we currently ship to can be found<a href="/hc/en-us/articles/360019299873" target="_parent"> here</a>.
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When will my Card be Charged?
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Base London will take payment as soon as you have completed your order.
If you would prefer to pay after delivery, Pay Pal provide this option at checkout* and will schedule to take your payment 14 days after the order.
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*Only applicable to Pay Pal checkout and not for Sage Pay, Amazon Pay or other Credit Card payment methods.
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Is it Safe to Shop Online with Base London?
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Base London only use trusted and secure payment service providers and are dedicated to keeping your data safe. We do not store your card details and all of your sensitive data is secured&#xA0;using the industry standard encryption technology known as Secure Socket Layer (SSL).&#xA0; This technology essentially scrambles your data when you transmit it to us to keep your order information secure. Base London and all of its payment service providers are PCI DSS (Payment Card Industry Data Security Standard) compliant to the highest level and maintains regular security audits. If you would like to read more about our security policies and how we manage your data you can do so <a href="/hc/en-us/articles/360019509393" target="_parent">here</a>.

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